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Read answers to frequently asked questions.

Exchange Support


For GLOBEX Technical and Product Support, click here.

Exchanges on GLOBEX include:
CME Group - A CME/Chicago Board of Trade Company
Kansas City Board of Trade (KCBT)
Minneapolis Grain Exchange (MGEX)
New York Commodities Exchange (COMEX)
New York Mercantile Exchange (NYMEX)

Phone: +1 800 438 8616
GCC Phone Menu
Email: [email protected]

Order Management Tools:

Firmsoft: FirmSoft is a browser-based order management tool that provides real-time visibility into working and filled orders, across multiple firm IDs, in the CME Globex® order management database. FirmSoft provides important alternative access to working and filled orders during system failures.

Telestat: TeleSTAT is an automated system that enables individual traders to cancel and status CME Globex orders over the phone. After entering a unique ID and PIN, users quickly navigate through the menu prompts to expedite their requests.

Firmsoft and Telestat Information
Subscribe to Alerts and Communications
Various CME Forms


For ICE Technical and Product Support, click here.

The ICE Platform Includes:
ICE Futures Canada (formerly WCE)
ICE Futures Europe
ICE Futures US (formerly NYBOT)

Phone: (770) 738 2101
Phone: +44 (0)20 7488 5100
Email: [email protected]

Market Status



Phone: +49-69-2 11-1 12 10
Email: [email protected]

NYSE Euronext

NYSE Euronext

France: +33 1 8514 8585
The Netherlands +31 20 721 9585
UK: +44 20 7660 8585
Belgium: +32 2 620 0585
Portugal: +351 2 1060 8585
Email: [email protected]
Market Status

NYSE Liffe U.S.

NYSE Liffe Market Control Helpdesk
Phone: (770) 738 2101
Phone: +44 (0)20 7488 5100
Email: [email protected]
Market Status

Internet Performance

See issues between major internet backbone providers.


The following are 3rd party educators that use T4 and offer classes or tools to help you learn skills needed to trade successfully.

League Trading

League Trading, a Member Firm, is a pioneer in the development of options risk analysis systems for firms and individual traders. Our commitment to the business of trading, including the support and continued development of professional traders, is what makes League unique in the space.

Originally concentrating on agricultural products and the options trade, League Trading is now dedicated to developing proprietary relationships with both experienced and novice traders in options and futures.

League promotes an entrepreneurial, risk-taking, and disciplined culture that drives our traders.

In order to determine a Futures trader’s viability, we offer a Simulator Program (CTS T4) with Live Quotes and Real-Time Analytics that runs for at least 20 business days.

For more information about League’s Simulator program and the benefits League offers, Visit:

Topstep Trader

TopstepTrader is a scouting agency seeking futures trading talent to pair with interested equity partners. TopstepTrader uses the “Combine” to develop, educate, and recruit trading talent.

In the Combine we provide recruits with a live, real-time market simulator. A recruit’s trading performance is reviewed and evaluated by the TopstepTrader scout team as they progress through the four week Combine program. The scout team is seeking profitable, disciplined, and consistent traders. Pending successful completion of the Combine objective, the trader would be paired with an interested equity partner and would begin trading a fully funded trading account. No capital contribution required.

While in the training and Combine, recruits have access to Cunningham Trading System’s T4 trading and charting software, “TsT Live Squawk Radio” (broadcast daily from the S&P pit on the CBOT floor), interactive trader chat room, unlimited access to Trading Coaches, pre-market morning reports, and live market feed.

Please send questions to [email protected]. For more information about the Combine or the TopstepTrader recruitment opportunity, please visit


AbleSys proudly announces that we have teamed up with Cunningham Trading Systems. With this integration, CTS data module is added for AbleTrend 7.0. Now CTS customers can use both CTS T4 Desktop platform and AbleTrend 7.0 side-by-side seamless for making their critical trading decisions. AbleSys’ AbleTrend 7.0, S&C Award-Winning 1997-2012, is a time-tested trading system software that offers traders specific buy, sell, stop, exit trading signals for day trading, swing trading, and position trading of all markets including stocks, futures, commodities, Forex & bonds etc. It is universal and working with any time charts. Accuracy of trading signal is the key in trading. Major features of the 7.0 version include:

  • Working with CTS real time and 30-min delayed data
  • Time tested buy/sell/stop/exit trading signals.
  • Intra-trade risk/money management.
  • Back testing to validate the trading signals and strategies.
  • Virtual Paper Trade (VPT) to simulate trades without risking real money.
  • Easy graphic with sound alerts.
  • AutoScan to monitor many markets in real time.

Ticker Tocker

We are excited to announce a new partnership with Ticker Tocker. As the first part of our ongoing partnership for providing exceptional trading products and leaders from Ticker Tocker to our customers, we are offering a limited coupon for CTS customers to subscribe to Ticker Tocker featured leader and chief market strategist Steven Kalayjian’s profile. You never know what will happen in Stephen Kalayjian’s live trading room. Standing in front of 60+ screens, Stephen is known for calling hundreds of trades per day. Listen closely, so you don’t miss any. Visit and use code ctssteve20 to get started.


Striker is unique brokerage firm, which is registered with the CFTC and a member of the NFA since 1997. The firm services dozens of other futures brokerage firms with a “white label” by providing actual performance of 3rd party trading systems by system developers that can code and use the CTS platform. Striker promotes futures educators and system developers alike with a unique structure of no house trading or house trading systems. At present, all FCMs (clearing firms) compatible with CTS work at Striker. To learn more, contact William Gallwas at [email protected] or visit

CME Group

CME Group offer a number of education resources explaining how markets work and they can be accessed

Register for a Sim Today

Start receiving real market data and experience the full functionality of CTS risk-free. Real-time data and full functionality are available for 2 weeks from the time of registration.

Want to Trade Live?

If you would like to start trading live, please contact a clearing firm that offers the CTS platform. Click the link below to find a list of licensed customer firms and their contact information.

T4 Pricing

Explore T4 package offerings and add-ons that best fit your trading needs.